FAQ

About Our Jewelry

Q1: Is your jewelry made from genuine 925 Sterling Silver?

Yes, absolutely. All of our jewelry is crafted from authentic 925 Sterling Silver. This means each piece contains 92.5% pure silver mixed with 7.5% other alloys to ensure durability and strength, stamped with a "925" mark as a guarantee of quality.

Q2: Are the gemstones you use real and authentic?

Yes. We take great pride in using only authentic gemstones. Our in-house manufacturing facility in Jaipur, India—a world-renowned center for gemstones—gives us direct control over sourcing and quality. Our experienced team carefully selects each stone to ensure its beauty and authenticity.

Q3: Are your jewelry pieces hypoallergenic?
Yes, all our jewelry is hypoallergenic and nickel-free, making it safe and suitable for all skin types.

Q4: What makes your jewelry "handmade" and "one of a kind"?

Our jewelry is brought to life by a team of highly experienced craftsmen in our Jaipur factory. Each piece is meticulously crafted by hand, not mass-produced by machines. Because we use natural gemstones, every stone has its own unique color, inclusions, and character. This means the piece of jewelry you receive is truly one of a kind.

Q5: How do you have over 50,000 items ready to ship?

Through our vertically integrated process of in-house gemstone cutting and jewelry manufacturing, we have streamlined production to maintain a large and diverse inventory. This massive collection of over 50,000 unique designs allows us to offer an incredible selection that is ready for immediate dispatch.

Shipping & Processing

Q6: How quickly will my order ship?

We are committed to fast shipping! We offer 1-business-day processing, and most orders are shipped out from our facility within one business day of being placed.

Q7: What are my domestic (USA) shipping options?

We use trusted carriers to ensure your order arrives safely and quickly. Our standard domestic shipping services include:

  • USPS Priority Shipping

  • UPS 2nd Day Air

  • FedEx Ground

Q8: Do you ship internationally?

Yes, we ship our beautiful jewelry to customers all over the world. Our international logistics partners and services include:

  • USPS International Priority

  • UPS International World Saver

Q9: Who is responsible for import duties and customs fees on international orders?

The buyer is responsible for all import duties, customs clearance fees, and any other additional charges imposed by the destination country. To ensure a smooth transit, we request that customers provide correct business details and mention if you have a personal account with UPS, DHL, or FedEx.

Discounts & Special Services

Q10: Do you offer discounts on bulk purchases?

Yes! We have a "Buy More, Get More" discount program for our valued customers. The discounts are applied automatically at checkout:

  • 10% OFF on orders over $500

  • 15% OFF on orders over $1000

  • 20% OFF + Free Shipping on orders over $2000

Q11: Do you offer dropshipping?

Yes, we do offer dropshipping services. For more information on how to partner with us, please contact our support team.

Returns & Refunds

Q12: What is your return policy?

We offer an easy return policy. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order, provided it meets our return conditions.

Q13: Under what conditions can I return an item?

We accept returns for products purchased directly from our website under the following circumstances:

  • The item was received in a defective or damaged condition.

  • The item received does not match the product description.

  • You received the wrong product.

Q14: What is the required condition for a returned item?

To be eligible for a refund, items must be returned in the exact same condition they were received. This means:

  • The item must be in new and unused condition, with no scratches, marks, blemishes, or other damages.

  • The item must not have been sized or altered in any way.

  • The original, attached barcode tags must be intact.

  • All original packaging must be included.

Q15: How do I make a return (for domestic U.S. buyers)?

Simply contact us to initiate a return request. Once approved, we will provide you with a Pre-Paid Shipping Label to send the item back to us at no cost to you.

Q16: How long does it take to receive my refund?

Once we receive your return, our team will inspect it to ensure it meets our policy conditions. You can expect to receive your refund within one week of us receiving the returned package.